Reservations can be made by calling (920) 882-8427 or by accessing our on-line reservation program. One-night stays are welcome on weekends. If it is a holiday or special event, we may require guests to stay for more than one night.
Room rates are subject to city and state taxes, totaling 15.5%. Payment will be processed either upon booking your reservation or upon check-out at the facility.
Accepted methods of payment include: Visa, MasterCard, Discover, and American Express credit cards, as well as cash or traveler's checks/money orders. Reservations do require a valid credit card on file in advance on all bookings to ensure room availability and desired date(s). We also accept gift cards through and Wisconsin Bed and Breakfast Association .
Deposits are often held for short-term and long-term stays. Currently, deposits are only processed if it is pre-determined per the arrangement with the innkeeper. Credit card information is required to book and hold a reservation; however, full payments are collected on-site with a credit card processing system.
Merchant Processing Fee: In response to the dramtically increased costs, a 4% merchant processing fee will apply to all credit card charges. To avoid this additional charge, you may opt to pay with cash.
Gratuity: While gratuity is not expected, it is always appreciated. Gratuity is overwhelmingly helpful for all small businesses and reflective of your appreciation of your stay.
Note: Special events and whole facility rentals; however, are subject to an automatic 20% gratuity.
Cancellations of any form are subject to a 50% non-refundable reservation fee plus a $50 cancellation fee + 5% merchant service fee per room. If the cancellation is received 14 days or less from the date of your reservation, the full amount of the entire stay will be charged in addition to a $50.00 cancellation and 5% merchant service fees. If a room reservation of three or more rooms or three or more nights is held, an additional 18% cancellation fee will apply if the reservation is cancelled at any point due to availibitility restrictions and inability to rebook the suite. In addition, if a room reservation is cancelled during a peak season, a cancellation fee of $75.00/night will be applied. Please call or email if there is an extenuating circumstance beyond your control; there may be availability to move or change your reservation. If rescheduling has been agreed upon, there will be a $40.00 rescheduling fee. Cancellations must receive a valid cancellation number, otherwise they are NOT VALID.
CHECK-IN time is between 4:00 – 7:00 p.m. PLEASE call or text (920) 882-8427 to notify of the time range you plan to arrive. **ADVANCE NOTIFICATION OF ARRIVAL TIME IS MANDATORY!**
Early check-in fee: $40.00 additional charge, unless otherwise stated.
CHECK-OUT time is no later than 11 a.m.
Late check-out fee: Any check-out after 11:00am will be considered a late check-out due to the inability for housekeeping to begin cleaning. A $40.00 late check-out fee will apply, unless otherwise stated.
Please notify in advance if you need to make other arrangements.
Parking: FREE parking is available in the driveway of the inn or alongside the curbside of the building on Robin Way. No parking is permitted on Lee Street per the City of Appleton's mandates for all vehicles to be moved into a driveway or onto a side street between the hours of 2am-5am. Please be responsible for your vehicle as property is not responsible for any tickets issued.
In the event there is damage to the room due to unavoidable circumstances or recklessness, an automatic damage fee of $75.00 will be added to the room charges and additional charges may apply depending on the extent of the damage.
The Roost is a non-smoking inn. Should you need to smoke, please do so in the outdoor area and dispose of any/all paraphernalia appropriately and safely.
Sorry, no guest pets are allowed in the suites unless they are a service animal or another circumstance has been arranged with the owner. Call to inquire. Service dogs are subject to a $50.00/night additional charge as well as a $150.00 non-refundable pet deposit, regardless of online documentation, medical necessity, or physician recommendation. This charge is simply to cover additional cleaning and sanitation following your stay.